STOCK, WARRANTIES AND RETURNS
 
Stock and pricing
Although we do our best to ensure that the information on our website is current at all times, our pricing is based on the Rand/ Dollar exchange rate. This means that our pricing is subject to change without notice. This also means that should there be a stock or pricing issue that is beyond our control, we may not be able to supply you the item you have chosen at the price you have ordered it at. In such cases, we will do our best to inform you of any issues timeously, and work out a suitable solution. In the event of a stock constraint (i.e. no stock available), we will do our best to find a suitable alternative product in the same spec / price range for you.
 
Warranties
All warranties are fulfilled by the manufacturer. Warranty claims are to be made directly with the manufacturer.
Details of warranty procedures and service agents are available here
 
Returns
You may request to return goods to us for one of the following reasons:
•You are not happy with the type or quality of the goods according to what was listed / advertised on our website
•The incorrect product was supplied to you
•The goods do not meet the specifications described on our website
Should you wish to return an item, please e-mail us at info@myhp.co.za within 10 days of receiving the goods.
Unless faulty, goods should be returned unused and in their original packaging.
 
Refunds
 
Should you choose to cancel an order with us or return a product for a refund, we will require a request for a refund in writing. Refunds will be made through the standard payment procedure used by Introstat (Pty) Ltd, and can only be made into a valid South African bank account. We do not make cash refunds.
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